Thursday, October 4, 2007

Magic Spot Ideas

In Tuesday's post, Make the First Visit Count, I suggested creating a magic spot in the customer experience as a way to create a memory and encourage word of mouth.

I found an article on national customer service week that gives some excellent examples of magic spots in action. My favorite is the free ice cream from a pizza place.

Get an idea starter in this article from the Minneapolis St. Paul Star Tribune here: Celebrating Customer Service Week.

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